First In Math® Forums: set 6 game 2

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   We are having trouble with set 6, game 2.  I have had 2 students finish it in my presence and it would not credit them and let them continue to the game 3.  I watched them because they said it had happened before.  I had them wait until the next day thinking it might just be slow in registering but today at school it still didn't show up.  So we finished the remaining three stars together and it still didn't register.  It said finished, but when they clicked the "continue" it wouldn't load game 3 and still showed the 3 stars (one boy had 4 stars remaining) not done.  I then did it myself and it still returned me to their home site without giving credit.  I finally finished it tonight at home but had to do the one boy's two times, so it wasn't just our school site.   Any idea what we are doing wrong?  I have done these billions of times (and love this particular game) but this really puzzled me.  The boys got very upset doing them over and over and getting no credit, and it really doesn't seem fair to have to do it 5 times before getting credit.   

Author	Message
teach567 New Member Joined: 16 Jun 2006 Location: United States Online Status: Offline Posts: 31	Topic: set 6 game 2 Posted: 30 Jan 2008 at 10:07pm
	We are having trouble with set 6, game 2. I have had 2 students finish it in my presence and it would not credit them and let them continue to the game 3. I watched them because they said it had happened before. I had them wait until the next day thinking it might just be slow in registering but today at school it still didn't show up. So we finished the remaining three stars together and it still didn't register. It said finished, but when they clicked the "continue" it wouldn't load game 3 and still showed the 3 stars (one boy had 4 stars remaining) not done. I then did it myself and it still returned me to their home site without giving credit. I finally finished it tonight at home but had to do the one boy's two times, so it wasn't just our school site. Any idea what we are doing wrong? I have done these billions of times (and love this particular game) but this really puzzled me. The boys got very upset doing them over and over and getting no credit, and it really doesn't seem fair to have to do it 5 times before getting credit.
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fimguide Admin Group Joined: 21 Mar 2006 Online Status: Offline Posts: 63	Posted: 31 Jan 2008 at 8:48am
	Dear teach567, This sounds like a possible tech support issue, and you should request tech support. Many things could be happening. It is not possible to fully investigate your issue from the information provided here in the Forum (and we do not want you to publish personal info such as IDs/passwords here). We do not know your school, your team, the IDs involved, the particulars of your computers, system or setup. Please contact us through the Request Technical Assistance form, which can be accessed through the link on your TL page. The First In Math Forum is a place educators can visit to share their FIM thoughts, questions and success strategies with each other. There are several avenues for reporting site difficulties or technical issues that offer a more direct route, and allow us to assist you better: 1. Any user can have a general question answered by writing to info@24game.com. 2. If you have a more focused concern, use the help@firstinmath.com address to let us know what we can help you with. 3. If you are experiencing issues that seem tech-related, or you are getting some type of error message from the site, your best bet is to fill out the Request Technical Assistance form accessible from your Team Leader Home Page for the fastest response. In all cases, the amount of information you provide when you make your request will determine how efficiently we can help you. Please be as detailed as possible in describing the problem, and include all relevant information. Hope this helps! Edited by fimguide - 12 Oct 2009 at 12:06pm
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