First-In-Math Forums: Slow Login and Server Errors

Message

   The system seems to be unresponsive after login and then an error page appears.  The error suggests contacting technical support, but there is no number listed.  It also notes that the administrator has been notified and to try back later.  The site has not been working for the last 15 minutes.  It would be great if there was a number to call in the event that there are issues with the site.  Also, it is unfortunate that the site was down at what I would imagine is a peak use period - in the evening on a school night.

Author	Message
Guests Guest Group	Topic: Slow Login and Server Errors Posted: 10 Nov 2009 at 9:24pm
	The system seems to be unresponsive after login and then an error page appears. The error suggests contacting technical support, but there is no number listed. It also notes that the administrator has been notified and to try back later. The site has not been working for the last 15 minutes. It would be great if there was a number to call in the event that there are issues with the site. Also, it is unfortunate that the site was down at what I would imagine is a peak use period - in the evening on a school night.
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fimguide Admin Group Joined: 21 Mar 2006 Online Status: Offline Posts: 63	Posted: 16 Nov 2009 at 12:40pm
	You can always contact FIM's free Tech Support at help@firstinmath.com * We're here from 8 am - 4 pm EST, and will make every effort to answer emails right away. To help us help you, please provide a description that is as detailed as it can be. If you are a school PLEASE tell us your school! After describing the issue, note the date and time it occurred. If it cocured for a particular stuents, give us that User ID/Password. It is also hepful to tell us all you can about your system, ex: Stand-alone computer vs. networked lab Mac or PC, browser used and version *(Teachers can also call 800-242-4542, but email is actually more efficient, as we have all of your info at our fingertips, and can look things up or explore several possible solutions before contacting you.) Edited by fimguide - 16 Nov 2009 at 2:07pm
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